Residents rent with us, and stay with us, because our life’s work is helping people feel at home, over and over again. Whether it’s helping a new resident get settled-in or a quick response to a service request, all our actions are rooted in a commitment to creating the best possible experience for every resident. Delivering premium personalized customer service is one of our core company values, helping us live up to our promise to help every resident Live Better. High resident satisfaction leads to the long-term relationships that create value.
16th Avenue Management offers end-to-end property lease-up and management services. Every community is staffed by the very best real estate professionals; each team member is specially trained to think like an owner and take pride in resident satisfaction. Our customer focused approach and depth of experience provides time and cost efficiencies that simultaneously benefit clients, partners, and residents.
AppFolio allows us to quickly advertise vacancies online, posting to our website, and hundreds of other listing sites. Applicants can also apply right from their smartphones.
Our team continues to provide exceptional service through the lease signing process and beyond. We act as the main point of contact for your tenants and promptly handle all their concerns.
We use electronic work-orders and communication with vendors so we can quickly resolve issues. At your request, we can email you a copy of the work order and relevant information giving you real-time updates.
We take care of all your accounting needs including rent collection and direct deposits. Our owners receive monthly statements that include income, expenses, and year to date totals. The easy-to-read statements can be accessed through your owner portal 24/7.